5 capabilities
AI receptionist, 24/7
- Always-on phone answering
- Unlimited incoming calls
- Dedicated number or call forwarding
- Recordings and transcripts
- Custom greeting in your clinic voice
For doctors & clinics
Never miss another patient call.Your clinic's smartest front desk.
MediRelo is a 24/7 AI clinical receptionist — answers calls, books and reschedules appointments, sends reminders, and keeps your calendar in sync across the team.
How it works
From ring to booked — without the hold music
Patients call
Day or night — your clinic line, overflow, or a dedicated MediRelo number.
MediRelo answers in your greeting
24/7 AI receptionist handles bookings, reschedules, cancellations, and common questions — in your clinic voice.
Your calendar stays in sync
Appointments land in Google Calendar, Outlook, or your PMS — real time across the team.
What it does
One platform for calls, bookings, and clinic ops
- 5 capabilities
Smart appointment scheduling
- Real-time book, reschedule, and cancel
- Syncs Google Calendar, Outlook, and your PMS
- Automated SMS and email reminders
- Waitlist and same-day fill
- No-show reduction
- 3 capabilities
Digital client assistant
- Hours, location, parking, services, and pricing FAQs
- Insurance and billing basics — consistent on phone and web
- Escalates to your team when needed
- 5 capabilities
Post-appointment tools
- Call and visit summaries for the chart
- Voice notes transcribed
- Document upload links
- Follow-up task suggestions
- Audit-friendly history
- 5 capabilities
Clinic dashboard
- Live queue and call volume
- Booking funnel and conversion
- SLAs and response times
- Per-location rollups
- Exportable reports
- 4 capabilities
Website and online integration
- Embeddable booking widget
- Web chat with shared phone context
- Brand-matched, mobile-friendly
- Web vs phone analytics
Compare
MediRelo vs traditional reception
| Capability | MediRelo | Traditional reception |
|---|---|---|
| 24/7 availability | Always on | Limited hours |
| Multiple calls at once | Yes | One line, one person |
| Instant booking | Yes | Callback or hold |
| Call volume | Unlimited | Capped by staff |
| Setup | Minutes | Days to weeks |
| Cost scaling | Predictable subscription | More staff, more cost |
Benefits
Better for your clinic, team, and patients
For the practice
Your clinic
- Lower admin cost per booking
- Fewer missed calls and empty slots
- Consistent front desk — every time
- Demand visibility in one dashboard
- Scale without adding headcount
For your staff
Your team
- Less phone pressure at the desk
- Fewer interruptions during consults
- Clear human handoffs when needed
- Less chasing reminders manually
For people who call
Your patients
- Faster answers — no long holds
- Book or change without waiting
- Clear, consistent information
- Reminders that actually show up
- On-brand voice they recognise
Pricing
Plans that scale with your practice
14-day free trial on every plan
Prices from live catalog. Subscriptions are completed on Stripe after signup.
Starter
$99/month
14-day free trial
- GP backend — records, scheduling, staff, consult types, billing, analytics
- White-label 24/7 online booking portal
- Unlimited automated reminders
- Cancellation management
- New and returning patient flows
- Guided onboarding
Professional
$299/month
14-day free trial
Voice Assistant included
- Everything in Starter
- Voice Assistant — AI call handling 24/7 including after-hours
- Bookings, cancellations, and enquiries on the phone
- Call forwarding and overflow
- VA compliant with Australian privacy standards
- Caller intelligence — summaries and intent logged to records
- Priority support
Growth
$349/month
14-day free trial
- Everything in Professional
- Professionally designed clinic website
- Integrated booking widget
- Practitioner profiles — bios, specialties, languages, live availability
- Discoverable presence on the Medirelo patient network
- Clinic information management
- VA optional · Managed SSL, hosting, and maintenance
Complete
Pricing on request
Talk to us about your practice
- Everything in Professional
- Social media management
- Patient surveys
- Email marketing and campaign reporting
- Dedicated account manager
We do not display patient testimonials on Medirelo. Your clinic's own marketing must meet professional advertising rules. Capability statements above describe product behaviour — not patient outcomes.
Growth plan benefit
Patients find you on Medirelo
Growth-tier clinics get a profile on the patient discovery network — patients describe what they need and discover your practice. Bookings flow into the same calendar your Voice Assistant manages. The front desk runs the show; the network brings demand.
See the patient experience
Get started
Book your demo call
Tell us about your clinic — we'll walk you through the AI receptionist, scheduling, and dashboard. Start your 14-day trial when you're ready.
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Existing customers
Already a customer? Log in
Sign in with your work email to open the owner app — manage schedules, staff, and your Voice Assistant settings. Session token only; no provider PII stored on this site.
FAQ
Common questions
Most clinics are live within hours — connect your calendar, set your greeting, and forward calls or use a dedicated number. Guided onboarding walks your team through the rest.