Terms of Use

1. The service

Medirelo is a healthcare presence and discovery platform. It helps patients find and connect with doctors and clinics, and gives providers a presence (profile/site) and discovery. Medirelo facilitates connection and booking; it does not provide healthcare, medical advice, diagnosis, or treatment (§5).

2. Provider terms — content, warranty, and responsibility

This section reflects that providers author and control their content; Medirelo publishes it as supplied.

• 2.1 — Content warranty. By publishing or maintaining a presence on Medirelo, you warrant that all content you supply or maintain is accurate, current, complete, and not misleading.
• 2.2 — Legal and professional compliance. You warrant that your content complies with applicable laws and professional obligations, including the Health Practitioner Regulation National Law and AHPRA's advertising guidelines — no testimonials about clinical care, no false or misleading claims, no claims of superiority, and no unsubstantiated claims about outcomes.
• 2.3 — Sole responsibility and as-is publishing. You are solely responsible for your content; Medirelo publishes it as supplied, without independent verification; you have read and verified everything appearing on your Medirelo presence.
• 2.4 — Ongoing accuracy. You agree to keep your content accurate and promptly correct or remove anything that becomes inaccurate or non-compliant.
• 2.5 — Registration claims. Any registration, title, or credential you state is presented on a self-attested basis unless and until Medirelo verifies it; you warrant such claims are true.
• 2.6 — Indemnity. You indemnify Medirelo against claims, losses, and penalties arising from your content or its non-compliance.
• 2.7 — Acceptance. Provider obligations are accepted explicitly and on the record at onboarding. [CONFIRM — acceptance capture and versioning mechanism.]

3. Intellectual property — who owns what

• You own your content. Providers retain ownership of content and brand assets they supply. You grant Medirelo a licence to host, display, and distribute that content to operate the service. [CONFIRM — licence scope/duration.]
• Medirelo owns the platform. The platform, software, discovery and matching technology, and Medirelo's own brand are Medirelo's.
• Images must be content you own or are licensed to use; you warrant you hold the necessary rights. [CONFIRM — interaction with stock licensing.]

4. How discovery works (and what it is not based on)

Medirelo ranks doctors in discovery by fit to the patient's stated need and genuine availability — not by advertising spend, paid placement, or payment of any kind. Medirelo does not sell placement or ranking.

5. Not medical advice; no triage; emergencies

• Medirelo is not a medical service. It does not provide medical advice, diagnosis, treatment, or triage. Information on the platform is to help you find and book care, not to assess your condition.
• No urgency assessment. Medirelo does not assess how urgent your situation is. Describing a need to find a doctor is not a clinical assessment.
• Emergencies. If you are experiencing a medical emergency, call 000 immediately. Do not use Medirelo to seek urgent or emergency care. [CONFIRM] wording with health-law/TGA review.

6. Patient use and accounts

You agree to provide accurate information when booking, to use the service only for lawful personal purposes, and not to misuse it. Your personal information is handled per the Privacy Policy. Bookings and any cancellation/fee terms are between you and the treating clinic/practitioner; [CONFIRM] Medirelo's role in the booking transaction and any fees.

7. Acceptable use

No unlawful, infringing, misleading, harmful, or abusive use; no scraping, reverse-engineering, or interfering with the platform; no attempting to manipulate discovery/ranking; no uploading content you lack rights to or that breaches §2.

8. Disclaimers and limitation of liability

[CONFIRM — to be drafted/confirmed by the lawyer, consistent with the Australian Consumer Law.] In substance: the platform is provided "as is"; Medirelo is not responsible for provider content (§2), for clinical care delivered by providers, or for the accuracy of provider-supplied information; Medirelo's liability is limited to the extent permitted by law.

9. Suspension and termination

Medirelo may suspend or remove content or access that breaches these terms (including non-compliant provider content under §2), and providers may leave and take their owned content with them, subject to [CONFIRM] notice and data-handling terms.

10. Changes, governing law, contact

Medirelo may update these terms; material changes notified and, for providers, re-accepted where appropriate. Governed by the laws of [CONFIRM]. Contact: [CONFIRM].